Terms of Service

Last updated: September 5, 2026

1. Who we are

Syncfaro is a product of Rui Da Cruz Lda (VAT PT 514 339 705), Rua da Ferreirinha 75, 5050-261 Peso da Régua, Portugal ("we", "us"). Contact: info@syncfaro.com.

2. The product

Syncfaro is a WordPress plugin that connects the MotoPress Hotel Booking plugin to the Channex.io channel management platform. It requires, and does not include: a WordPress installation, a valid MotoPress Hotel Booking licence, and a Channex.io account (billed separately by Channex). MotoPress and Channex are independent third-party services with their own terms and pricing; we are not responsible for their availability, changes or fees.

3. Licences

Licences are annual and per-site, according to the plan purchased (1, 5, 15 or 30 production site activations; localhost and common staging environments are unlimited). Licences are for use by you or your organisation and your clients' sites under your management; resale of licence keys is not permitted.

4. Purchases, renewals and taxes

Sales are processed by Freemius, our e-commerce partner and merchant of record, which handles payment, applicable VAT/sales tax and invoicing. Licences renew automatically each year at the then-current price unless cancelled before the renewal date (you can cancel anytime from your Freemius customer account). The End User License Agreement presented at checkout applies to the purchase; these Terms complement it.

5. Refunds

We offer a 30-day money-back guarantee from the date of purchase. Refund requests can be made via your Freemius account or by emailing us.

6. Licence expiry

If a licence expires or is not renewed, the plugin continues to function, but access to updates and support ends. Running outdated software carries compatibility and security risks that are your responsibility from that point on.

7. Updates and support

An active licence includes plugin updates and email support (info@syncfaro.com). Support covers the plugin itself; configuration of third-party platforms (Channex, OTAs, MotoPress) is outside its scope, though documentation is provided at syncfaro.com/docs.

8. Acceptable use and intellectual property

The plugin's code is licensed under the GPL; the Syncfaro name, logo and branding are our property and may not be used without permission. You may not use the product to violate any law or third-party terms (including those of the OTAs you distribute to).

9. Disclaimer and limitation of liability

The software is provided "as is". While built and tested with production-grade care, synchronisation depends on third-party APIs, your configuration and your hosting environment. To the maximum extent permitted by law, we are not liable for indirect or consequential damages — including lost revenue, overbookings or channel penalties — arising from the use or inability to use the software, and our total liability is limited to the amount you paid for the licence in the twelve months preceding the claim. Nothing in these Terms limits rights that consumer law grants you and that cannot be waived.

10. Privacy

See our Privacy Policy.

11. Governing law

These Terms are governed by Portuguese law. Consumers in the EU retain any mandatory protections of their country of residence. For consumer disputes in Portugal, alternative dispute resolution is available (CNIACC — cniacc.pt); EU consumers may also use the ODR platform.

12. Changes

We may update these Terms; the date above reflects the latest version. Material changes will be announced on this page.